Refund Policy

Last Updated: January 15, 2025

1. Our Commitment to Customer Satisfaction

At GB Room RGB, we stand behind the quality of our RGB lighting products and are committed to ensuring your complete satisfaction. This Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges.

We offer a comprehensive 30-day satisfaction guarantee on all products, giving you peace of mind when shopping with us.

2. 30-Day Return Window

2.1 Return Period

You have 30 calendar days from the date of delivery to return eligible products for a refund or exchange. The return period begins on the day you or a person you designate (other than the carrier) receives the products.

2.2 Eligibility Requirements

To be eligible for a return, products must meet the following conditions:

• Unused Condition: Products must be unused, unworn, and in the same condition as received
• Original Packaging: Items must be returned in original packaging with all accessories, manuals, and components
• Tags and Labels: All original tags and labels must be attached and intact
• Proof of Purchase: You must provide a receipt or proof of purchase
• Not Damaged: Products must not show signs of installation, mounting, or use

3. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Custom Products: Custom RGB neon signs or personalized lighting products made to your specifications
• Opened LED Bulbs: LED bulbs that have been removed from sealed packaging due to hygiene and safety standards
• Sale Items: Products marked as "Final Sale" or "Clearance" (clearly indicated at time of purchase)
• Gift Cards: Electronic or physical gift cards and promotional vouchers
• Downloadable Products: Digital products or software licenses that have been activated

4. Return Process

4.1 Contacting Customer Service

To initiate a return, contact us through any of these methods:

• Phone: +448180840157 (Monday-Friday, 9:00 AM - 6:00 PM GMT)
• Email: info@gbroomrgb.com
• Online Form: Visit gbroomrgb.com/contact.html

Please provide your order number, product details, and reason for return when contacting us.

4.2 Return Shipping

Standard Returns (Change of Mind):

• Customers are responsible for return shipping costs
• We recommend using tracked and insured shipping methods
• You retain responsibility for items until they reach our facility
• Keep tracking information and shipping receipts for your records

Defective or Damaged Items:

• We provide prepaid return shipping labels for defective or damaged products
• All return shipping costs are covered by GB Room RGB
• No cost to you for returning faulty items

4.3 Return Address

Returns must be sent to:

GB Room RGB Returns Department
5 Amelia Corners
Port Katie, TF3 2BG
United Kingdom

Important: Do not ship returns without obtaining a Return Authorization Number (RAN). Unauthorized returns may be refused or significantly delayed.

5. Inspection and Processing

5.1 Inspection Timeline

Once we receive your return:

• We will inspect the returned item(s) within 2-3 business days
• You will receive an email confirmation when your return is received
• A second email will confirm whether your return has been approved or rejected

5.2 Approval Criteria

Returns are approved when items meet all eligibility requirements listed in Section 2.2. If a return does not meet these criteria, we will:

• Contact you to explain the issue
• Offer options such as partial refund or return of the item to you
• Discuss potential solutions to resolve the situation

6. Refund Methods and Timeline

6.1 Refund Processing Time

6.2 Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refund appears as a credit on your card statement within 5-7 business days
• PayPal: Refund appears in your PayPal account within 2-3 business days
• Bank Transfer: If original payment method is unavailable, we may issue refund via bank transfer

6.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Items showing obvious signs of use or wear
• Missing accessories, manuals, or packaging components
• Damaged items not caused by shipping or defect
• Items returned more than 30 days after delivery

The refund amount will be determined based on the condition of returned items, typically ranging from 50-80% of the original purchase price.

6.4 Refund Exclusions

Refunds do not include:

• Original shipping costs (unless the return is due to our error or defective product)
• Return shipping costs for standard returns
• Customs duties or import taxes for international orders
• Payment processing fees

7. Exchanges

7.1 Exchange Policy

We gladly accept exchanges for:

• Different colors or styles of the same product
• Different product models of equal or greater value
• Size exchanges (if applicable)

7.2 Exchange Process

To request an exchange:

1. Contact our customer service team to discuss exchange options
2. Return the original item following our standard return process
3. We will ship the replacement item once the return is received and approved
4. Price differences for upgraded items must be paid before shipping

7.3 Exchange Shipping

• You pay return shipping for the original item
• We cover shipping costs for the replacement item
• Exchanges for defective items include free return and replacement shipping

8. Defective or Damaged Products

8.1 Reporting Defects or Damage

If you receive a defective or damaged product:

• Inspect products immediately upon delivery
• Report issues within 48 hours for shipping damage
• Report defects within 30 days of delivery
• Provide clear photos showing the defect or damage
• Keep all original packaging until the issue is resolved

8.2 Resolution Options

For defective or damaged products, we offer:

• Replacement: Free replacement of the defective item
• Full Refund: Complete refund including all shipping costs
• Partial Refund: Discount on the purchase if you choose to keep a slightly imperfect item
• Repair: For certain products, professional repair may be offered

8.3 Manufacturer Defects

Products covered by manufacturer warranty may be handled directly through the warranty process. We will assist you in:

• Determining whether the issue is covered by warranty
• Facilitating communication with manufacturers
• Processing warranty claims on your behalf
• Providing replacement or repair services

9. Wrong Item Received

If you receive an incorrect item due to our shipping error:

• Contact us immediately upon discovering the error
• We will arrange free pickup or provide a prepaid return label
• The correct item will be shipped to you at no additional cost
• You will receive the correct product via expedited shipping when available
• A full refund will be provided if you prefer not to wait for the correct item

Please do not use or install products if you believe they are incorrect.

10. Cancellations

10.1 Order Cancellation Before Shipping

You may cancel your order free of charge if:

• The order has not yet been shipped
• You contact us within 24 hours of placing the order

To cancel an order, contact us immediately at +448180840157 or info@gbroomrgb.com with your order number.

10.2 Cancellation After Shipping

Once an order has shipped:

• The order cannot be cancelled in transit
• You may refuse delivery to initiate a return
• Standard return procedures and policies apply
• You may be responsible for return shipping costs

11. Gift Returns

Items purchased as gifts may be returned following these guidelines:

• Gift recipients may return items within the standard 30-day window
• Proof of purchase or gift receipt required
• Refunds issued as store credit or to the original purchaser
• Gift givers may request special handling to maintain surprise

If you received a product as a gift and would like to return it, please contact us for assistance with the return process.

12. Restocking Fees

Restocking fees may apply in the following situations:

• Large custom orders (over £500) returned without defect: 15% restocking fee
• Opened or partially used products: Up to 25% restocking fee
• Returns without original packaging: 10% restocking fee
• Returns after 30 days (at our discretion): 20% restocking fee

No restocking fees apply to defective products, wrong items, or standard returns within 30 days in original condition.

13. International Returns

For orders shipped to Ireland or other international locations:

• Same 30-day return policy applies
• Customers responsible for return shipping costs and customs clearance
• Original customs duties and taxes are non-refundable
• We recommend insured, tracked shipping for international returns
• Additional documentation may be required for customs

14. Multiple Item Returns

When returning multiple items from a single order:

• Each item is evaluated individually
• Partial order returns are accepted
• Free shipping promotions may be recalculated if remaining items fall below the threshold
• Bundle discounts may be adjusted if only some items are returned

15. Lost or Stolen Packages

15.1 During Shipping

If your package is lost during shipping:

• Contact us within 7 days of the expected delivery date
• We will investigate with the shipping carrier
• A replacement will be sent or full refund issued once loss is confirmed
• No cost to you for lost shipments

15.2 After Delivery

We are not responsible for packages stolen after confirmed delivery. However, we recommend:

• Requiring signature confirmation for high-value orders
• Providing alternative delivery addresses if theft is a concern
• Contacting local law enforcement for stolen packages
• Checking with neighbors or building management

16. Warranty Returns

Products covered under manufacturer warranty should be returned following warranty procedures:

• Contact us to initiate a warranty claim
• Provide proof of purchase and description of the defect
• Follow troubleshooting steps provided by our team
• Return product if deemed necessary for warranty evaluation
• Warranty repairs or replacements provided at no cost

Warranty periods vary by product (1-2 years) and are specified in product descriptions.

17. Store Credit

In some circumstances, we may offer store credit as an alternative to refunds:

• Store credit never expires
• Can be applied to any future purchase
• May include bonus credit (typically 10% extra) as an incentive
• Transferable to other customers upon request

18. Dispute Resolution

If you are unsatisfied with our handling of your return or refund:

1. Contact our customer service manager at info@gbroomrgb.com
2. Provide your order number and detailed explanation of the issue
3. We will review your case and respond within 2 business days
4. Escalation to senior management available if needed

Our goal is to resolve all disputes fairly and promptly to ensure customer satisfaction.

19. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

For orders placed before policy updates, the policy in effect at the time of purchase applies.

20. Contact Information